When one considers themselves a retail professional, there are certain guidelines one religiously adheres to. Product knowledge, the joy of human service, and cleanliness are but a few that have been ingrained in me through the years. And until today, timeliness. I failed miserably on that account today when I completely forgot it was a retail day. In the midst of my running around to complete things before I had to leave for a funeral, the doorbell rang and there was a young man at the door who had driven three hours to come hear the Haven's hifi. Well, he was very understanding while I blabbered on most embara
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